You may request a return within 30 days after your order is delivered. To be eligible, the item must meet the condition requirements listed in this policy.

Return requests submitted after the return window may not be accepted unless required by applicable consumer protection laws.

To qualify for a return, your item should be in the same condition that you received it. It must be unused, clean, undamaged, and returned with its original packaging, manuals, accessories, labels, and any included parts.

• The item must not show signs of use, washing, wear, pet hair, odor, scratches, damage, or modification.
• The original packaging and included accessories should be returned together with the item.
• Proof of purchase, order number, or order confirmation may be required.

For hygiene, safety, and product condition reasons, some items may not be eligible for return once opened, used, washed, assembled, customized, or exposed to pets.

• Used, damaged, stained, washed, or altered items.
• Items with pet hair, odor, scratches, bite marks, or visible use.
• Hygiene-sensitive products that have been opened or used.
• Customized, personalized, final sale, clearance, or gift card items.
• Items returned without required accessories, parts, manuals, or original packaging.

To request a return, please contact us through the Contact Us page before sending the item back. Include your order number, the product name, the reason for return, and clear photos if the item is damaged or incorrect.

Once your returned item is received and inspected, we will notify you whether the refund is approved. If approved, the refund will be issued to your original payment method.

Please allow time for your bank, card issuer, or payment provider to process and post the refund. Processing times may vary depending on the payment provider.

• Original shipping fees may be non-refundable unless the return is due to our error.
• Refunds may be reduced if returned items are missing parts, packaging, or accessories.
• Items that do not meet return requirements may be rejected or returned to the customer.

Exchanges may be available depending on product availability and item condition. If you need a different size, color, model, or replacement, please contact us first so we can review the best option.

In some cases, the fastest way to receive a replacement item may be to place a new order after your return is approved.

Please inspect your order when it arrives. If you receive a damaged, defective, missing, or incorrect item, contact us as soon as possible through the Contact Us page.

• Include your order number and product name.
• Provide clear photos or videos showing the item, packaging, shipping label, and issue.
• Do not discard packaging until the issue has been reviewed.

If you need to cancel an order, contact us as soon as possible. If the order has not yet been processed, packed, or shipped, we will do our best to help cancel it.

Once an order has entered processing, been packed, or shipped, cancellation may no longer be possible. In that case, you may need to wait for delivery and request a return if eligible.

Customers may be responsible for return shipping costs unless the return is caused by our error, such as an incorrect item or verified product issue.

We recommend using a trackable shipping method when returning items. We are not responsible for returned packages that are lost, delayed, or damaged in transit.

• Return instructions will be provided after your return request is approved.
• Do not send returns to the address on the package unless instructed.
• Return shipping fees, customs fees, or carrier charges may not be refundable.

If a package is refused, unclaimed, or returned due to an incorrect or incomplete address, additional shipping fees, return fees, or restocking costs may be deducted from any eligible refund.

Please make sure your shipping address is accurate before placing an order.