When you visit Tailyva, place an order, contact us, or subscribe to our emails, we may collect information such as your name, email address, phone number, billing address, shipping address, order details, and customer service messages.

We may also collect basic technical information, including your IP address, browser type, device information, pages viewed, and website activity.

• To process and fulfill your orders.
• To send order confirmations and shipping updates.
• To respond to customer service requests.
• To improve our website, products, and shopping experience.
• To help prevent fraud and protect store security.

We may share necessary information with trusted service providers that help us operate our store, such as Shopify, payment processors, shipping carriers, fulfillment partners, email platforms, analytics tools, advertising platforms, and customer support services.

These providers only receive the information needed to perform their services for us.

Payment information is processed through secure third-party payment providers. Tailyva does not store your full credit card details. Payment providers may collect and process payment information according to their own privacy and security practices.

Tailyva may use cookies and similar technologies to keep the website working properly, remember cart activity, understand site performance, improve advertising relevance, and create a smoother shopping experience.

You can manage cookies through your browser settings. Disabling cookies may affect cart, checkout, login, and saved preferences.

If you subscribe to our email list, we may send product updates, special offers, pet care content, and store news. You can unsubscribe at any time by clicking the unsubscribe link in our emails.

We keep personal information only as long as necessary to provide our services, complete orders, maintain business records, resolve disputes, comply with legal obligations, and protect our store from fraud or misuse.

Depending on your location, you may have the right to request access to, correction of, deletion of, or limitation of certain personal information. You may also have the right to opt out of certain marketing or data processing activities.

To make a privacy request, please contact us using the email address below.

Tailyva is intended for general audiences and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.